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A knowledge as a service provider responds to knowledge requests from users through a centralised knowledge server, and provides an interface between users and data owners. [2] [3] KaaS is one of several cloud computing-dependent business models in which computer resources are sold on an on-demand and pay-as-you-use basis. [4]
Development began in 1992 by the Consortium for Service Innovation, [1] a non-profit alliance of support organizations. Its premise is to capture, structure, and reuse technical support knowledge. Initially it was known as Solution-Centered Support, and was renamed to acknowledge the methodology as best practices in knowledge management.
Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California.It provides applications focused on sales, customer service, marketing automation, e-commerce, analytics, artificial intelligence, and application development.
Salesforce management systems (also sales force automation systems (SFA)) are information systems used in customer relationship management (CRM) marketing and management that help automate some sales and sales force management functions. They are often combined with a marketing information system, in which case they are often called CRM systems
The ServiceMax platform is designed to optimize the service execution processes and is used by service technicians, dispatchers, service planners, and their managers. Customers include medical device manufacturing, industrial manufacturing, food and beverage equipment, buildings and construction, technology, oil and gas, and power and utilities ...
This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997 due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities. [13]
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