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1. Check phone line for dial tone, and line quality. 2, Redial. 3. Select a different access number(s). Access Numbers work better with certain modems. 4. Double check your username - don't include spaces or @aol.com. 5. Restart your computer and modem.
If you don't have dial-up, you'll need to try some other steps to fix problems with broadband connections. An active internet connection is required to be able to access all the best that America Online® offers. If you're using dial-up internet and can't connect, try the following troubleshooting steps: Check the dial tone - If you DO have one ...
If you're using broadband (cable) internet and you can't connect, try the following troubleshooting steps in the order listed until you get up and running again. 1. Check if you can visit other sites with a different browser - If you can go to another site, the problem may be associated the browser you're using.
If you have a dial-up modem, you can use AOL Dialer to connect to the internet. Learn how to setup your connection, connect, disconnect, and check your connection status using AOL Dialer. AOL Dialer · Oct 28, 2023
With AOL Dialer set as your default dialer, you can connect to the Internet by launching most Internet applications like web browsers or AOL Desktop Gold. The Dialer will launch automatically and prompt you to sign in. Note: This method may not work with all Internet applications. To connect with the Dialer first:
Sign in to your AOL account. Once you've signed in to your account, go to our Contact Us page on AOL Help. If the account you're signed in to is eligible for chat support, "Chat with AOL Customer Care" will be displayed as a support option near the top of the page. Click Chat Now.
The steps to add new access numbers may differ depending on the version of AOL Dialer installed on your computer. If you're using ACS, you'll want to download the latest version of AOL Dialer here. Connect an access number to AOL Dialer. 1. Click Connection Settings from the mail AOL Dialer page and follow the prompts. 2.
• Navigate to AOL Desktop folder • Double click on the AOL Desktop application file. • From the Desktop Gold toolbar help menu, select Create new desktop shortcut. • If the issue still exists, proceed to the next step. Uninstall/Reinstall Desktop Gold • In Windows settings, go to Add/Remove programs. • Select AOL Desktop Gold.