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Apdex (Application Performance Index) is an open standard developed by an alliance of companies for measuring performance of software applications in computing.Its purpose is to convert measurements into insights about user satisfaction, by specifying a uniform way to analyze and report on the degree to which measured performance meets user expectations.
Business performance management (BPM) (also known as corporate performance management (CPM) [2] enterprise performance management (EPM), [3] [4] organizational performance management, or performance management) is a management approach which encompasses a set of processes and analytical tools to ensure that an organization's activities and output are aligned with its goals.
The metrics reference model (MRM) is the reference model created by the Consortium for Advanced Management-International (CAM-I) to be a single reference library of performance metrics. This library is useful for accelerating to development of and improving the content of any organization's business intelligence solution.
[14] [15] To alleviate the first problem application service management (ASM) provides an application-centric approach, where business service performance visibility is a key objective. The second aspect present in distributed, virtual and cloud-based applications poses a unique challenge for application performance monitoring because most of ...
Evaluations measures are used in studies of information behaviour, usability testing, business costs and efficiency assessments. Measuring the effectiveness of IR systems has been the main focus of IR research, based on test collections combined with evaluation measures. [5]
Business analytics (BA) refers to the skills, technologies, and practices for iterative exploration and investigation of past business performance to gain insight and drive business planning. Business analytics focuses on developing new insights and understanding of business performance based on data and statistical methods .
Customer purchases may be represented by a table with columns for the customer name, date of purchase and purchase value. There are many approaches to quantitatively defining RFM values, and the best approaches will be dependent on customer journey and business model. [2]
The control Web 2.0 consumers have gained is quantified through 'old school' marketing performance metrics. [ 18 ] The effectiveness of the traditional 'interrupt and repeat' model of advertising is decreasing, which has caused businesses to lose control of communications agendas.