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  2. Front office - Wikipedia

    en.wikipedia.org/wiki/Front_office

    The motivation of the front office staff might be low as they are doing repetitive work. This is a very important issue as these staff will get in touch with customers the most and this might affect the profitability and efficiency of the company. The staff might have high level of stress as they might always meet bad-tempered customers.

  3. Receptionist - Wikipedia

    en.wikipedia.org/wiki/Receptionist

    Receptionist. A receptionist is an employee taking an office or administrative support position. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business. The title receptionist is attributed to the person who is employed by an organization to receive or greet any visitors, patients, or ...

  4. Employee motivation - Wikipedia

    en.wikipedia.org/wiki/Employee_motivation

    Employee motivation. Employee motivation is an intrinsic and internal drive to put forth the necessary effort and action towards work-related activities. It has been broadly defined as the "psychological forces that determine the direction of a person's behavior in an organisation, a person's level of effort and a person's level of persistence ...

  5. Work motivation - Wikipedia

    en.wikipedia.org/wiki/Work_motivation

    Work motivation is a person's internal disposition toward work. To further this, an incentive is the anticipated reward or aversive event available in the environment. [1] While motivation can often be used as a tool to help predict behavior, it varies greatly among individuals and must often be combined with ability and environmental factors ...

  6. Two-factor theory - Wikipedia

    en.wikipedia.org/wiki/Two-factor_theory

    Two-factor theory. The two-factor theory (also known as Herzberg's motivation-hygiene theory and dual-factor theory) states that there are certain factors in the workplace that cause job satisfaction while a separate set of factors cause dissatisfaction, all of which act independently of each other. It was developed by psychologist Frederick ...

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  8. Motivation and employee engagement - Wikipedia

    en.wikipedia.org/wiki/Motivation_and_employee...

    Motivation and employee engagement. Employee motivation, also known as work motivation, is a feature of employees that refers to how motivated they are to work. It has a significant impact on employee productivity and efficiency." [ 1] While motivation is defined as why individuals do or participate in certain behaviors.

  9. Self-determination theory - Wikipedia

    en.wikipedia.org/wiki/Self-determination_theory

    Psychology. Self-determination theory (SDT) is a macro theory of human motivation and personality that concerns people's innate growth tendencies and innate psychological needs. It pertains to the motivation behind people's choices in the absence of external influences and distractions. SDT focuses on the degree to which human behavior is self ...

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