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This article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management. System Creator
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
Text (WSE: TXT) [4], previously known as LiveChat Software, is a Polish software company specializing in customer service and artificial intelligence solutions. [5] Based in Wrocław, it offers a suite of tools for B2B and B2C communication, including popular platforms like LiveChat, ChatBot, and HelpDesk. [6]
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
In May 2014, the company acquired OVM Solutions, a developer of cloud-based customer communications software. [20] In 2016, the company acquired the Genesys division of EIT, its regional partner in Korea. [citation needed] In December, Genesys acquired Interactive Intelligence, a developer of customer experience software for the cloud, for $1 ...
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