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2. Virtual assistant - Wikipedia

   en.wikipedia.org/wiki/Virtual_assistant

   A virtual assistant (VA) is a software agent that can perform a range of tasks or services for a user based on user input such as commands or questions, including verbal ones. Such technologies often incorporate chatbot capabilities to simulate human conversation, such as via online chat, to facilitate interaction with their users.

3. Automated attendant - Wikipedia

   en.wikipedia.org/wiki/Automated_attendant

   In telephony, an automated attendant (also auto attendant, auto-attendant, autoattendant, automatic phone menus, AA, or virtual receptionist) allows callers to be automatically transferred to an extension without the intervention of an operator / receptionist. Many AAs will also offer a simple menu system ("for sales, press 1, for service ...

4. Google Assistant - Wikipedia

   en.wikipedia.org/wiki/Google_Assistant

   Google Assistant is a virtual assistant software application developed by Google that is primarily available on home automation and mobile devices. Based on artificial intelligence, Google Assistant can engage in two-way conversations, [1] unlike the company's previous virtual assistant, Google Now. Google Assistant debuted in May 2016 as part ...

5. Interactive voice response - Wikipedia

   en.wikipedia.org/wiki/Interactive_voice_response

   Interactive voice response. Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition ...

6. Cortana (virtual assistant) - Wikipedia

   en.wikipedia.org/wiki/Cortana_(virtual_assistant)

   Cortana was a virtual assistant developed by Microsoft that used the Bing search engine to perform tasks such as setting reminders and answering questions for users.. Cortana was available in English, Portuguese, French, German, Italian, Spanish, Chinese, and Japanese language editions, depending on the software platform and region in which it was used.

7. Amazon Alexa - Wikipedia

   en.wikipedia.org/wiki/Amazon_Alexa

   Amazon Alexa, or, Alexa, [2] is a virtual assistant technology largely based on a Polish speech synthesizer named Ivona, bought by Amazon in 2013. [3][4] It was first used in the Amazon Echo smart speaker and the Amazon Echo Dot, Echo Studio and Amazon Tap speakers developed by Amazon Lab126. It is capable of natural language processing for ...