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M. Feriadi Soeprapto, president. Services. package and delivery services. Number of employees. 45,000 (2019) Website. www.jne.co.id. PT Tiki Jalur Nugraha Ekakurir (Tiki JNE), best known as JNE or JNE Express, is an Indonesian express delivery and logistics courier. The company founded the Association Courier Conference of Asia (ACCA).
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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
Customer management also covers requirements for partner management and 24x7 web-based customer self-service. Customer management can also be thought of as full-fledged customer relationship management systems implemented to help customer care agents handle the customers in a better and more informed manner. [2]
CUSTOMER SUCCESS: Unum Prioritizes 'Self Service' With BMC Software BMC Control-M Self Service solution increases efficiency for business users and IT staff HOUSTON--(BUSINESS WIRE)-- Unum is a ...
Customer engagement is an interaction between an external consumer/customer (either B2C or B2B) and an organization (company or brand) through various online or offline channels. [citation needed] According to Hollebeek, Srivastava and Chen, customer engagement is "a customer’s motivationally driven, volitional investment of operant resources ...