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ChatGPT and Copilot are two popular options on the market, but your preferred platform should depend on the specific features you want (especially when building your online customer service ...
Amazon uses a chatbot for customer service that can perform tasks like checking the status of an order, cancelling orders, offering refunds and connecting the customer with a human representative. [216] Generative AI (GenAI), such as ChatGPT, is increasingly used in business to automate tasks and enhance decision-making. [217]
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A chatbot (originally chatterbot) [1] is a software application or web interface designed to have textual or spoken conversations. [2] [3] [4] Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner.
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ChatGPT is a generative artificial intelligence chatbot [2] [3] developed by OpenAI and launched in 2022. It is currently based on the GPT-4o large language model (LLM). ChatGPT can generate human-like conversational responses and enables users to refine and steer a conversation towards a desired length, format, style, level of detail, and language. [4]
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