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ChatGPT and Copilot are two popular options on the market, but your preferred platform should depend on the specific features you want (especially when building your online customer service ...
Amazon uses a chatbot for customer service that can perform tasks like checking the status of an order, cancelling orders, offering refunds and connecting the customer with a human representative. [216] Generative AI (GenAI), such as ChatGPT, is increasingly used in business to automate tasks and enhance decision-making. [217]
Behavioral targeting refers to the act of reaching out to a prospect or customer with communication based on implicit or explicit behavior shown by the customer's past. [11] Understanding of behaviors is facilitated by marketing technology platforms such as web analytics , mobile analytics, social media analytics , and trigger-based marketing ...
A chatbot (originally chatterbot) [1] is a software application or web interface designed to have textual or spoken conversations. [2] [3] [4] Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner.
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