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Kerala State Consumer Disputes Redressal Commission is the first commission in the country to initiate redressal of collaborative practices online. Under this system parties in the dispute by themselves or through their counsel through a call express their interest for their case to be part of Eadalat to the court Master. [6]
E-Daakhil is an online portal launched on 7 September 2020 by The National Consumer Disputes Redressal Commission (NCDRC) for online and offline filing of complaints by aggrieved consumers and also facilitates of digital payments related to it. [1] The portal is available in Consumer Redressal Commissions of various states of India. [2] [3] [4] [5]
A State Consumer Disputes Redressal Commission is an Indian autonomous, statutory and constitutional institution formed as a quasi judicial body at the state and union territory level under Section 2(44) of the Consumer Protection Act, 2019 to protect the rights of consumers.
Consumer court is a special purpose court in India. It primarily deals with consumer-related disputes, conflicts, and grievances. The court holds hearings to adjudicate these disputes. When consumers file a case, the court primarily looks to see if they can prove the exploitation through evidence such as bills or purchase memos.
The court fee paid initially in the court for the complaints/petition is refunded to the parties, as no court fee is chargeable if a matter referred in the Lok Adalat and is resolved with parties agreeing to bind by it. Procedural laws and the Evidence Act are not strictly followed while assessing claims.
The National Consumer Disputes Redressal Commission (NCDRC) is a quasi-judicial government commission established in India in 1988 under the Consumer Protection Act of 1986. [3] Headquartered in New Delhi, it serves as the apex national-level forum for consumer dispute resolution in India. [ 3 ]
The Government Law College, Ernakulam, also known as His Highness the Maharajas Government Law College, Ernakulam is a prestigious institution for undergraduate and post-graduate legal education in Kochi, Kerala, India. Founded in 1875, it is the first law college in the state of Kerala along with the Government Law College of ...
The report prepared by senior advocate on the directions of Supreme Court of India found out many shortcomings in the offices of district and state consumer redressal bodies in many states of India. These include absence of storage rooms for case files, lack of member chambers for convenience of members hearing complaints, non availability of ...