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  2. Requirements elicitation - Wikipedia

    en.wikipedia.org/wiki/Requirements_elicitation

    The requirements elicitation process may appear simple: ask the customer, the users and others what the objectives for the system or product are, what is to be accomplished, how the system or product fits into the needs of business, and finally, how the system or product is to be used on a day-to-day basis.

  3. Requirements analysis - Wikipedia

    en.wikipedia.org/wiki/Requirements_analysis

    Requirements specification is the synthesis of discovery findings regarding current state business needs and the assessment of these needs to determine, and specify, what is required to meet the needs within the solution scope in focus. Discovery, analysis, and specification move the understanding from a current as-is state to a future to-be state.

  4. Arcadia (engineering) - Wikipedia

    en.wikipedia.org/wiki/Arcadia_(engineering)

    "Define the Problem – Customer Operational Need Analysis", The first step focuses on analysing the customer needs and goals, expected missions and activities, far beyond System/SW requirements. This is expected to ensure good adequacy of System/SW definition with regards to its real operational use – and define IVVQ conditions.

  5. Requirements management - Wikipedia

    en.wikipedia.org/wiki/Requirements_management

    Requirements management is the process of documenting, analyzing, tracing, prioritizing and agreeing on requirements and then controlling change and communicating to relevant stakeholders. It is a continuous process throughout a project. A requirement is a capability to which a project outcome (product or service) should conform.

  6. Project management - Wikipedia

    en.wikipedia.org/wiki/Project_management

    Key project management responsibilities include creating clear and attainable project objectives, building the project requirements, and managing the triple constraint (now including more constraints and calling it competing constraints) for projects, which is cost, time, quality and scope for the first three but about three additional ones in ...

  7. Design for Six Sigma - Wikipedia

    en.wikipedia.org/wiki/Design_for_Six_Sigma

    Both methodologies focus on meeting customer needs and business priorities as the starting-point for analysis. [5] [1] It is often seen that [weasel words] the tools used for DFSS techniques vary widely from those used for DMAIC Six Sigma. In particular, DMAIC, DDICA practitioners often use new or existing mechanical drawings and manufacturing ...

  8. Voice of the customer - Wikipedia

    en.wikipedia.org/wiki/Voice_of_the_customer

    In marketing and quality management, the voice of the customer (VOC) summarizes customers' expectations, preferences and aversions.. A widely used form of customer's voice market research produces a detailed set of customer wants and needs, organized into a hierarchical structure, and then prioritized in terms of relative importance and satisfaction with current alternatives. [1]

  9. Customer analytics - Wikipedia

    en.wikipedia.org/wiki/Customer_analytics

    Customer analytics is a process by which data from customer behavior is used to help make key business decisions via market segmentation and predictive analytics. This information is used by businesses for direct marketing, site selection, and customer relationship management. Marketing provides services to satisfy customers.

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