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If you have questions about IHCP provider enrollment, enrollment status or provider profile updates, call Customer Assistance at 800-457-4584 and select option 2, and then option 1 to check provider enrollment status or option 3 to update provider enrollment information.
Through the Indiana Health Coverage Programs (IHCP) secure and easy-to-use internet portal, healthcare providers can: Submit claims; Check on the status of their claims; Inquire on a patient's eligibility; View their Remittance Advices; Managed Care Entities can: Enroll, disenroll, and update primary medical providers; Review their encounter claims
PO BOX 50435. Indianapolis, IN 46250-0418. Provider Healthcare Portal Support. Hours (EST): Phone: Fax: HCP Provider Portal.
If there are questions about this bulletin, contact EDS Customer Assistance at (317) 655-3240 in the Indianapolis local area or 1-800-577-1278. The quick reference is also available on the Indiana Medicaid Web site at www.indianamedicaid.com .
Traditional Medicaid members should contact the Traditional Medicaid Member Services and Pharmacy Services line. A complete list of phone numbers is provided below. Do you need to pay your premiums? You should refer to the Hoosier Healthwise Package C and M.E.D. Works Premium Payment webpage.
A list of important telephone numbers and addresses for the Indiana Health Coverage Programs (IHCP) is included for quick reference in Table 1.2. These addresses and telephone numbers are effective July 25, 2002.
Be sure to tell the provider that you have Medicaid coverage. If you are enrolled in Healthy Indiana Plan (HIP), Hoosier Care Connect, or Hoosier Healthwise, you should contact your health plan to find medical providers in your plan’s provider network.
MEMBER SERVICES AND PROVIDER SERVICES: 8 a.m. to 8 p.m. REFERRALS AND AUTHORIZATIONS: 8 a.m. to 5 p.m., closed 12 p.m. to 1 p.m. CASE MANAGEMENT: 8 a.m. to 5 p.m. AFTER-HOURS: MHS’ 24/7 Nurse Advice Line for members is available to answer calls for emergent authorization needs. Or, you may leave a message on our after-hours recording system.
If youʼre a provider with a question or issue, contact us and get the support you need regarding Indiana Medicaid coverage.
Whether you're new to Medicaid or have been a provider for years, this section is designed to help answer your billing questions. Find links to provider code sets, fee schedules and more.