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Commercial Content Moderation is a term coined by Sarah T. Roberts to describe the practice of "monitoring and vetting user-generated content (UGC) for social media platforms of all types, in order to ensure that the content complies with legal and regulatory exigencies, site/community guidelines, user agreements, and that it falls within norms of taste and acceptability for that site and its ...
Facebook subcontracts an additional estimated 15,000 content moderators around the world. [2] The majority of unionized workers at Meta in the United States are subcontractors working as security guards, janitors, bus drivers and culinary staff. In Germany and Kenya, content moderators have formed unions and a works council in 2023.
In 2019, Roberts' book Behind the Screen: Content Moderation in the Shadows of Social Media was published by Yale University Press. [23] [24] [25] It is the first book-length ethnographic study of the work commercial content moderators. The book received positive reviews by publications including the Los Angeles Review of Books. [26]
Content moderation has always been a nightmare for Meta. But Mark Zuckerberg's "apology tour" from the past few years seems to be officially over. ... The "community note" system might work pretty ...
Meta is moving its safety and content moderation teams from California to Texas and other states. CEO Mark Zuckerberg said the shifts would help address concerns of bias and over-censorship.
Facebook hasn't been shy about hiring thousands of moderators to screen content that violates its policies, but there hasn't been much insight into conditions for those moderators. And ...
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