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MakeMyTrip Limited is an Indian online travel company, headquartered in Gurgaon. [2] Founded in 2000, the company provides online travel services including airline tickets , domestic and international holiday packages, hotel reservations, rail and bus tickets. [ 3 ]
Grievance Redressal is a management- and governance-related process used commonly in India.While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.
Trip.com Group Limited is a multinational online travel agency (OTA). It is one of the largest travel service providers in the world. [3]Founded in 1999, the company owns and operates several travel fare aggregators and travel fare metasearch engines, including namesake and flagship Trip.com, Skyscanner, CTrip, Qunar, Travix, and MakeMyTrip. [2]
The time period for resolving dispute in case the complaint does not require analysis and testing of product quality is 3 months from the date of receipt of notice by the opposite party. However, if the complaint requires analysis or testing of product quality the time limit for resolving dispute is within 5 months.
He started MakeMyTrip in the year 2000 after realising the possibilities of the internet while trying to sell his wife's car online. [5] Since August 2013, he functions as Group CEO. [ 6 ] [ 7 ] In 2022, he was elevated to the position of group chairman and chief mentor helping the company pursue product innovation and expansion. [ 8 ]
The position is considered to be a powerful one as of Personnel, Public Grievances and Pensions is the cadre controlling authority of the Indian Administrative Service, [4] Central Secretariat Service and is the administering agency of the Central Bureau of Investigation (CBI) and the Public Enterprises Selection Board (PESB).
A grievance is a formal complaint that is raised by an employee towards an employer within the workplace. There are many reasons as to why a grievance can be raised ...
redBus is an online bus ticket booking company that provides bus ticket booking through its website and iOS and Android mobile apps. redBus India is headquartered in Bangalore and works like a hub, acting as a medium for a network of more than 3500 bus operators, [3] [4] across the countries of India, Malaysia, Indonesia, Singapore, Peru, and Colombia.