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Carenet began in 1988 as a patient-management operation within the Christus Santa Rosa Health System in San Antonio, Texas.In 2004, an investor group purchased Carenet from Christus and transitioned the company into a nationwide business processing outsourcer offering medical contact center services that support member and patient programs for healthcare organizations including health plans ...
Maximus Inc. is an American government services company, [1] with operations in countries including the United States, Canada, and the United Kingdom. [2] Maximus provides administration and other services for Medicaid, Medicare, health care reform, welfare-to-work, and student loan servicing, among other government programs.
American Health Connection is an American healthcare call center corporation, [4] headquartered in Beverly Hills, California.Current business products focus on centralizing appointment scheduling departments, automated reminder calls, patient access consulting, and discharge follow-up calls.
OMAHA, Neb., Aug. 20, 2024 (GLOBE NEWSWIRE) -- TeleVox, the industry-leading provider of omnichannel patient relationship management platforms, is solving the challenge of overworked healthcare call centers and frustrated patients waiting on hold with the expansion of Agent Chat, which utilizes a secure, web-based experience to connect patients to a staff member who can address the patient’s ...
In 2017, Great Call had around 800,000 subscribers in the United States for its mobile services. It generated roughly $250 million in annual revenue, and employed around 1,000 workers, with around 700 of those worker in call centers in Nevada. [9] On June 7, 2017, GreatCall announced that it was being acquired by the private equity firm GTCR. [10]
Shareholders of UnitedHealth Group (UHG) are calling on the company’s board of directors to release a report on how its policy of limiting or delaying access to health care may be impacting the ...
Florida's Medicaid call center is experiencing long wait times and high rates of disconnection that could be preventing families from renewing or accessing healthcare coverage, according to a ...
The United States Department of Health and Human Services reported a relatively smooth experience for users. However, scattered reports of problems, such as blocking login access and long wait times, were encountered. In one case, a call center worker told a reporter that resolving their issue may take five to seven business days. [39]
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