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2. Help desk - Wikipedia

   en.wikipedia.org/wiki/Help_desk

   A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user issues, but ...

3. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.

4. Helpdesk and incident reporting auditing - Wikipedia

   en.wikipedia.org/wiki/Helpdesk_and_incident...

   In addition, these software products greatly improve the auditing of help desk operation. Help desk software is management software that automates many features of an organization's help desk environment, such as automated email response. It gives businesses the capability of using a systematic approach to responding to both internal and ...

5. Help desk software - Wikipedia

   en.wikipedia.org/wiki/Help_desk_software

   Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.

6. Winners, losers of Bill Belichick becoming new North Carolina ...

   www.aol.com/winners-losers-bill-belichick...

   Dec 14, 2014; Foxborough, MA, USA; New England Patriots quarterback Tom Brady (12) celebrates with head coach Bill Belichick (R) after clinching the AFC East title with a 41-13 win over the Miami ...

7. As President-elect, Trump starts getting intelligence ... - AOL

   www.aol.com/president-elect-trump-starts-getting...

   For premium support please call: 800-290-4726 more ways to reach us. Sign in. Mail. ... Trump’s picks for top intelligence jobs have roiled many current and former spies and analysts, who say he ...