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2. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   Siebel introduced the first mobile CRM app called Siebel Sales Handheld in 1999. The idea of a stand-alone, cloud-hosted customer base was soon adopted by other leading providers at the time, including PeopleSoft (acquired by Oracle), [11] Oracle, SAP and Salesforce.com. [14] The first open-source CRM system was developed by SugarCRM in 2004 ...

3. All you need to know about CRM — and the common ... - AOL

   www.aol.com/know-crm-common-pitfalls-avoid...

   You certainly don’t want to build a Customer Relationship Management (CRM) system or an accounting system. This is where third-party integration comes in handy. Whether you are doing low-touch ...

4. Consumer relationship system - Wikipedia

   en.wikipedia.org/wiki/Consumer_relationship_system

   Consumer relationship systems (CRS) are specialized customer relationship management (CRM) software applications that are used to handle a company's dealings with its customers. [1] Current consumer relationship systems integrate the software with telephone and call recording systems as well as with corporate systems for input and reporting ...

5. Comparison of mobile CRM systems - Wikipedia

   en.wikipedia.org/wiki/Comparison_of_Mobile_CRM...

   The market for mobile CRM applications is currently seeing record growth as new products and services around mobile CRM are being developed. The benefits of mobile CRM application have been demonstrated in a paper by Grandhi & Chugh (2012) through the case of Dow Corning and DirecTV where the introduction of SAP CRM system helped to improve their customer relations. [1]

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7. eCRM - Wikipedia

   en.wikipedia.org/wiki/ECRM

   eCRM – System (created for external use) designed based on customer needs. Web application designed for enterprise-wide use. System maintenance and modification. CRM – More time involved in implementation and maintenance is more expensive because the system exists at different locations and on various servers. eCRM – Reduction in time and ...