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Call pick-up can be directed. Directed call pick-up is used for picking up a call that is ringing at a specific extension number; this feature is accessed through a different sequence of buttons than normal call pick-up. A telephone set can only pick up one call at one time. If there are many incoming calls at the same time, call pick-up will ...
A third number call or third party call is an operator assisted telephone call that can be billed to the party other than the calling and called party. The operator calls the third number for the party to accept the charges before the call can proceed. Time and charges was a service that could be requested of an operator before a call began ...
The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
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The word "call" is a shortened form of "call for", which means "to come and get", so "will call" literally means "(the customer) will call for (come and get) the goods." [ 1 ] In a linguistic process similar to initial-stress derived nominalization , the first syllable of the noun phrase is usually stressed (" will call") rather than the second ...
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