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Knowledge process outsourcing (KPO) describes the outsourcing of core information-related business activities [1] which are competitively important or form an integral part of a company's value chain. [2] KPO requires advanced analytical and technical skills as well as a high degree of specialist expertise. [3] [4]
The largest players in the business process outsourcing (BPO) service help fill gaps in different industries such as retail and e-commerce, healthcare, pharmaceuticals, business services, telecom ...
The Application Outsourcing segment provides outsourcing services for ongoing management, development and maintenance of customer's business applications. The Knowledge Process Outsourcing segment provides outsourced solutions for a customer's business processes , providing them with the process enhancement through optimal use of technology .
Concentrix Corporation is an American multinational business process outsourcing company headquartered in Newark, California. It was a subsidiary of SYNNEX Corporation (NYSE: SNX) since 2006 and went public as an independent company on December 1, 2020. [4] Concentrix made its debut on the Fortune 500 list in 2024, ranking #499. [5]
Outsourcing Roadmap. Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large segments of its supply chain ...
In April 2012, eClerx acquired Agilyst Inc, a US-based knowledge process outsourcing firm. [10] On 31 March 2015, eClerx acquired Creative Services Agency CLX Europe, for €25 million. [11] In December 2020, it entered into agreement to purchase US-based company engaged in providing digital marketing and back office services, Personiv. [12]
The firm was founded in 2007 as a graphics and translation vendor and in 2009 was named in the top 20 global Knowledge Process Outsourcing (KPO) vendors. [1] Since the end of 2008, the firm has focused on corporate strategy consulting. In 2018, the company re-branded, launching a new website and new logo.
Knowledge Process Outsourcing (KPO) is a type of outsourcing that involves or requires more advanced technical skills and a higher level of expertise. Customer Support Outsourcing (CSO) involves delegating customer service functions to offshore call centres or service providers to handle inquiries, complaints, and assistance.
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