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Job satisfaction, employee satisfaction or work satisfaction is a measure of workers' contentment with their job, whether they like the job or individual aspects or facets of jobs, such as nature of work or supervision. [1] Job satisfaction can be measured in cognitive (evaluative), affective (or emotional), and behavioral components. [2]
Employee engagement today has become synonymous with terms like 'employee experience' and 'employee satisfaction', although satisfaction is a different concept. Whereas engagement refers to work motivation, satisfaction is an employee's attitude about the job--whether they like it or not.
Management plays an important role in an employee's job satisfaction and happiness. [52] Good leadership can empower employees to work better towards reaching the organisation's goals. [53] For example, if a leader is considerate, the employees will tend to develop a positive attitude towards management and thus, work more effectively. [54]
A study conducted by Dirani and Kuchinke produced results indicating a strong correlation between job commitment and job satisfaction and that satisfaction was a reliable predictor of commitment. [ 8 ] [ 9 ] Job satisfaction among employees—at least in retail settings—can also strengthen the association between customer satisfaction and ...
The Michigan Leadership Studies were the well-known series of leadership studies commenced at the University of Michigan in the 1950s by Rensis Likert, with the objective of identifying the principles and types of leadership styles that led to greater productivity and enhanced job satisfaction among workers. [1] The studies identified two broad ...
An alternative motivation theory to Maslow's hierarchy of needs is the motivator-hygiene (Herzberg's) theory. While Maslow's hierarchy implies the addition or removal of the same need stimuli will enhance or detract from the employee's satisfaction, Herzberg's findings indicate that factors garnering job satisfaction are separate from factors leading to poor job satisfaction and employee turnover.
Affective events theory model Research model. Affective events theory (AET) is an industrial and organizational psychology model developed by organizational psychologists Howard M. Weiss (Georgia Institute of Technology) and Russell Cropanzano (University of Colorado) to explain how emotions and moods influence job performance and job satisfaction. [1]
Job satisfaction has theoretical and practical utility for the field. It has been linked to important job outcomes including absenteeism, accidents, counterproductive work behavior, customer service, cyberloafing, job performance, organizational citizenship behavior, physical and psychological health, and turnover. [149]
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