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2. Call-recording hardware - Wikipedia

   en.wikipedia.org/wiki/Call-recording_hardware

   It can be configured to record all calls or some calls, either randomly or on demand. Businesses, particularly call centers, use call recording for training, quality management, and legal compliance. Consumer call-recording hardware was introduced in the 1970s, along with the first consumer-grade answering machines. [1]

3. Call-recording software - Wikipedia

   en.wikipedia.org/wiki/Call-recording_software

   Direct recording of mobile phone calls requires a hardware adapter connected to the handset. There are many other ways to record mobile phone calls. One approach is to route calls via a new PBX system linked to the recorder. However, such systems are typically expensive to purchase and change the way that calls are made, incurring running costs.

4. VoIP recording - Wikipedia

   en.wikipedia.org/wiki/Voip_recording

   Voice over Internet Protocol (VoIP) recording is a subset of telephone recording or voice logging, first used by call centers and now being used by all types of businesses. . There are many reasons for recording voice over IP call traffic such as: reducing company vulnerability to lawsuits by maintaining recorded evidence, complying with telephone call recording laws, increasing security ...

5. Call-recording services - Wikipedia

   en.wikipedia.org/wiki/Call-recording_services

   A call recording service is a commercial enterprise that can record telephone calls for a fee. For example, a lawyer needing to record conversations with clients, for example, must be able to capture calls from an office telephone system, from a mobile phone, and a home line.

6. Voice logging - Wikipedia

   en.wikipedia.org/wiki/Voice_logging

   Voice logging is the practice of regularly recording telephone conversations. Business sectors which often do voice logging include public safety (e.g. 9-1-1 and emergency response systems), customer service call centers (conversations are recorded for quality assurance purposes), and finance (e.g. telephone-initiated stock trades are recorded for compliance purposes).

7. Interactive voice response - Wikipedia

   en.wikipedia.org/wiki/Interactive_voice_response

   As calls are queued in the SIP contact center, the IVR system can provide treatment or automation, wait for a fixed period, or play music. Inbound calls to a SIP contact center must be queued or terminated against a SIP end point; SIP IVR systems can be used to replace agents directly by the use of applications deployed using BBUA (back-to-back ...