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Run antivirus scanning or detection utilities on a regular basis to identify and remove malware that can infect your computer. After removing the malware, reboot your computer and scan it again to ensure that all harmful components have been deleted. Some malware programs are very persistent and can be difficult to completely remove.
Remove suspicious activity. From a desktop or mobile browser, sign in and visit the Recent activity page. Depending on how you access your account, there can be up to 3 sections. If you see something you don't recognize, click Sign out or Remove next to it, then immediately change your password.
If you click on links in a legitimate email and get a notice that link can't be opened, you will need to either temporarily turn off your pop-up blocker, or add AOL Mail to the list of sites you allow pop-ups from. • Manage pop-ups in Edge • Manage pop-ups in Safari • Manage pop-ups in Firefox • Manage pop-ups in Chrome
Anti-virus protection software is disabled without your knowledge; Your mouse is randomly opening software or files without you directing it; Any of these scenarios can be scary if they happen to you.
This notice will appear as a pop-up in AOL Mail desktop or in the AOL Mail app. It will not contain any links or ask you to provide any authentication information. If you see this notice, which will display for up to 10 days, it will instruct you to do the following: • Check whether your account is affected and fix any issues as soon as possible.
Update and Secure your computer • Enable your firewall. • Update your software, such as AOL Desktop Gold Software, McAfee, Adobe products and Java. • Regularly scan your computer for spyware and viruses using anti-virus software. If you don’t have a one, we recommend McAfee Internet Security Suite – Special edition from AOL.
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