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2. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997 due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities. [13]

3. Dolibarr - Wikipedia

   en.wikipedia.org/wiki/Dolibarr

   Dolibarr ERP CRM is an open source, free software package for companies of any size, foundations or freelancers. It includes different features for enterprise resource planning (ERP) and customer relationship management (CRM), and also other features for different activities.

4. Category : Free customer relationship management software

   en.wikipedia.org/wiki/Category:Free_customer...

   This is a category of articles relating to software which can be freely used, copied, studied, modified, and redistributed by everyone that obtains a copy: "free software" or "open source software". Typically, this means software which is distributed with a free software license , and whose source code is available to anyone who receives a copy ...

5. Contact manager - Wikipedia

   en.wikipedia.org/wiki/Contact_manager

   However, most recent contact management solutions are fully adapted to many-to-many interactions models, and the difference between a CRM and a contact manager starts to lay more on the fact that CRMs are commonly used to automate sales and marketing processes (quotes, invoices, reminder emails, etc.) where contacts management solutions focus ...

6. RightNow Technologies - Wikipedia

   en.wikipedia.org/wiki/RightNow_Technologies

   Oracle RightNow is an American customer relationship management (CRM) software service for enterprise organizations which is part of Oracle Service. [1] It was originally developed by RightNow Technologies, Inc., which was acquired by Oracle Corporation in 2011 in a $1.8 billion deal.

7. Salesforce - Wikipedia

   en.wikipedia.org/wiki/Salesforce

   Salesforce offers several customer relationship management (CRM) services, including: Sales Cloud, [43] Service Cloud, [44] Marketing Cloud, [45] and Commerce Cloud and Platform. [45] Additional technologies include Slack. Other services include app creation, data integration and visualization, and training. [46]