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2. Call management - Wikipedia

   en.wikipedia.org/wiki/Call_management

   Call features provide a customised experience for the caller and maximize the efficiency of inbound call handling. Call management parameters can specify how calls are distributed according to an operator's skill level in relation to a call, the time and/or date of a call, the location of the caller or through automatic routing processes. [3]

3. Call-recording services - Wikipedia

   en.wikipedia.org/wiki/Call-recording_services

   The earliest services used the calling card model, making use of telephony service wholesalers. The caller dials a central number, enters a code or key, and then dial the desired number. The service connects the call and records the interaction. RecordAll is an example of a service built using this model.

4. Contact center telephony - Wikipedia

   en.wikipedia.org/wiki/Contact_center_telephony

   Cloud-based phone system is a further advancement in the direction as it allows operators to access all the features and benefits of call center telephony over the Web against an affordable & flexible pay-as-you-go subscription model. Thus, in-house infrastructure deployment to manage public switched telephone networks, storage, communication ...

5. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   A 1970 police call centre in Brierley Hill, England. A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.

6. First Call Resolution - Wikipedia

   en.wikipedia.org/wiki/First_Call_Resolution

   First Call Resolution or First Contact Resolution (FCR) is a metric that measures a call center's performance for resolving customer interactions on the first call or contact, eliminating the need for follow-up contacts. [1] FCR is one of the most-watched metrics and considered the most important call center industry metric. Ideally, the FCR ...

7. Want to Sell Anything Online? Check Out These Business Plan ...

   www.aol.com/want-sell-anything-online-check...

   Step 2: Company description. In this section, you provide details about your brand. At this point, the ecommerce business plan begins to take shape.