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TASC Outsourcing (pronounced: Task) is a staffing and managed services company of the Middle East headquartered in Dubai, United Arab Emirates. [3] TASC Outsourcing was founded in November 2007 by Mahesh Shahdadpuri in Dubai and has its operations, through its branches and network, across the Arab states of the Persian Gulf which includes the UAE, Saudi Arabia, Qatar, Kuwait, Bahrain and Oman.
Tanfeeth is a shared business services company located in Dubai, United Arab Emirates. [1] The company is a subsidiary of Emirates NBD. [2] Tanfeeth is the first large-scale shared services organization in the Gulf Cooperation Council. The company's name means "getting the job done" in Arabic. [3] [4] Tanfeeth was founded in November 2011.
The following is a list of notable call centre companies: Company Founded Employees Revenue Locations Atento: 1999 154,000 Concentrix: 1983 290,000+ US$5.3 billion (2020)
Focus Services LLC is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management founded in 1995. It has locations in the United States, El Salvador, Nicaragua, and the Philippines.
On-demand outsourcing is a trend in outsourcing wherein major internal operations processes of a company are being shifted to a provider that is paid for by the number of transactions involved. The business transferring the services pays for the quality, special skills and the competence of the service provider's employees.
Customer Support Outsourcing (CSO) involves delegating customer service functions to offshore call centres or service providers to handle inquiries, complaints, and assistance. Recruitment Process Outsourcing (RPO) is a workforce solution in which a business transfers all or part of its recruitment to an external provider.
Sitel had 24,000 employees and 70 call centers but was struggling to turn a profit. [4] [8] It had substantial debt from the cost of acquisitions [8] and expenses related to closing unprofitable call centers it had acquired. [4] In 2001, Sitel was restructured to reduce taxes [8] and hundreds of middle-management positions were cut. [4]
A 1970 police call centre in Brierley Hill, England. A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.