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Salesforce management systems (also sales force automation systems (SFA)) are information systems used in customer relationship management (CRM) marketing and management that help automate some sales and sales force management functions. They are often combined with a marketing information system, in which case they are often called CRM systems.
Capacity building (or capacity development, capacity strengthening) is the improvement in an individual's or organization's facility (or capability) "to produce, perform or deploy". [1] The terms capacity building and capacity development have often been used interchangeably, although a publication by OECD-DAC stated in 2006 that capacity ...
Capacity management is charged with ensuring that additional capacity is added in advance of that point (additional CPUs, more memory, new database indexing, et cetera) so that the trend lines are reset and the system will remain within the specified performance range.
Capacity planning is the process of determining the production capacity needed by an organization to meet changing demands for its products. [1] In the context of capacity planning, design capacity is the maximum amount of work that an organization or individual is capable of completing in a given period.
Siebel introduced the first mobile CRM app called Siebel Sales Handheld in 1999. The idea of a stand-alone, cloud-hosted customer base was soon adopted by other leading providers at the time, including PeopleSoft (acquired by Oracle), [11] Oracle, SAP and Salesforce.com. [14] The first open-source CRM system was developed by SugarCRM in 2004 ...
Knowledge management (KM) is the set of procedures for producing, disseminating, utilizing, and overseeing an organization's knowledge and data.It alludes to a multidisciplinary strategy that maximizes knowledge utilization to accomplish organizational goals.
PowerBuilder is used primarily for building business CRUD applications.. Although new software products are rarely built with PowerBuilder, many client-server ERP products and line-of-business applications built in the late 1980s to early 2000s with PowerBuilder still provide core database functions for large enterprises in government, [6] [7] [8] higher education, [9] manufacturing, insurance ...
Agents for Systems are divided in two subcategories. Agent-supported systems deal with the use of agents as a support facility to enable computer assistance in problem solving or enhancing cognitive capabilities. Agent-based systems focus on the use of agents for the generation of model behavior in a system evaluation (system studies and analyses).