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A Passenger Service System or PSS is a network of software applications that help airlines manage all the passenger-related operations from ticketing to boarding. [1] The PSS usually comprises an airline reservations system , an airline inventory system and a departure control system (DCS).
OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be ...
AFC systems originated with tokens or paper tickets dispensed by staff or from self-service vending machines. These have generally been replaced with magnetic stripe cards . Since their introduction in 1997 with the Octopus card in Hong Kong, contactless smart cards have become the standard fare media in AFC systems, though many systems support ...
The IATA EMD standard is documented in IATA Passenger Service Conference Resolution Manual in resolutions 725F, 725G, 725H. Two types of EMD exist: EMD-A associated to an e-ticket; EMD-S standalone; EMD implementation is part of an IATA Simplifying the Business program called e-services, endorsed by IATA Board of Governors.
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
Board structures and procedures vary both within and among OECD countries. Some countries have two-tier boards that separate the supervisory function and the management function into different bodies. Such systems typically have a "supervisory board" composed of nonexecutive board members and a "management board" composed entirely of executives.
In 2003, Rich Barton resigned as CEO and was replaced by Erik Blachford. [9]In December 2004, Dara Khosrowshahi was announced as CEO. [10]In March 2017, Chelsea Clinton was named to the board of directors of Expedia, with compensation of $45,000 a year in cash, plus $250,000 a year in stock vesting over three years.
In 2004, IATA Board of Governors set the end of 2007 as the deadline for airlines to make the transition to 100% electronic ticketing for tickets processed through the IATA billing and settlement plan; [4] in June 2007, the deadline was extended to May 31, 2008.