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  2. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [ 9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 9] These services may even be provided at the place in which the customer makes use of ...

  3. Customer communications management - Wikipedia

    en.wikipedia.org/wiki/Customer_communications...

    Customer Communications Management ( CCM) is a software that companies uses to communicate with the customers. Originally, customer communications referred to printed documents, archived digital documents, and email. [1] Organizations' digital transformation of customer communications expanded communication distribution including SMS, in-app ...

  4. High-context and low-context cultures - Wikipedia

    en.wikipedia.org/wiki/High-context_and_low...

    In anthropology, high-context culture and low-context culture are ends of a continuum of how explicit the messages exchanged in a culture are and how important the context is in communication. The distinction between cultures with high and low contexts is intended to draw attention to variations in both spoken and non-spoken forms of ...

  5. Critical success factor - Wikipedia

    en.wikipedia.org/wiki/Critical_success_factor

    The leader needs to be trained and prepared to put the company in the line of success. Some of the skills that can be learned are financial management, marketing sales, and customer service, communication and negotiation, project management and planning, leadership, problem-solving and, lastly, but one of the most important skills, networking.

  6. Online chat - Wikipedia

    en.wikipedia.org/wiki/Online_chat

    The term chatiquette (chat etiquette) is a variation of netiquette (Internet etiquette) and describes basic rules of online communication. [8] [9] [10] These conventions or guidelines have been created to avoid misunderstandings and to simplify the communication between users. Chatiquette varies from community to community and generally ...

  7. Models of communication - Wikipedia

    en.wikipedia.org/wiki/Models_of_communication

    The Shannon–Weaver model was initially formulated in analogy to how telephone calls work but is intended as a general model of all forms of communication. In the case of a landline phone call, the person calling is the source and their telephone is the transmitter translating the message into an electric signal.

  8. Interpersonal communication - Wikipedia

    en.wikipedia.org/wiki/Interpersonal_communication

    Interpersonal communication. Interpersonal communication is an exchange of information between two or more people. [ 1] It is also an area of research that seeks to understand how humans use verbal and nonverbal cues to accomplish several personal and relational goals. [ 1]

  9. Nonverbal communication - Wikipedia

    en.wikipedia.org/wiki/Nonverbal_communication

    Verbal communication is a highly structured form of communication with set rules of grammar. The rules of verbal communication help to understand and make sense of what other people are saying. For example, foreigners learning a new language can have a hard time making themselves understood.