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2. Customer Service Job Description - AOL

   www.aol.com/news/2010-10-15-customer-service-job...

   Customer service is a tough industry to work in, but with the right skills you can be successful and reap the awards of helping clients. Every company has customer service representatives to ...

3. Job Descriptions Decoded: Sales/Customer Service Position - AOL

   www.aol.com/news/2014-05-14-job-descriptions...

   While it includes "customer service" in the title, the fact that the job leads with a need to accomplish daily, weekly and monthly close rates makes it clear that sales is a primary focus.

4. Customer service representative - Wikipedia

   en.wikipedia.org/wiki/Customer_service...

   People in this job typically have less than 20 years' experience. Skills that are associated with high pay for this job are those in customer service metrics, Microsoft Office, customer relationship management, and oral and verbal communication.

5. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...

6. Jargon - Wikipedia

   en.wikipedia.org/wiki/Jargon

   Jargon, also referred to as "technical language", is "the technical terminology or characteristic idiom of a special activity or group". [8] Most jargon is technical terminology (technical terms), involving terms of art [9] or industry terms, with particular meaning within a specific industry.

7. 25 magic resume words that will land you the job: Ladders ...

   www.aol.com/finance/25-magic-resume-words-land...

   Grew, increased, augmented: The trick to writing the perfect resume for your desired job title is choosing the perfect resume words for your short, concise, bullet points. The structure for each ...

8. Receptionist - Wikipedia

   en.wikipedia.org/wiki/Receptionist

   White House receptionist William Simmons at his desk in 1946, conversing with a visitor. The business duties of a receptionist may include answering visitors' enquiries about a company and its products or services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls on multi-line telephones or, earlier in the 20th century, a switchboard, setting ...

9. Emotional labor - Wikipedia

   en.wikipedia.org/wiki/Emotional_labor

   Positive affective display in service interactions, such as smiling and conveying friendliness, are positively associated with customer positive feelings, [50] and important outcomes, such as intention to return, intention to recommend a store to others, and perception of overall service quality. [51]