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  2. Operator assistance - Wikipedia

    en.wikipedia.org/wiki/Operator_assistance

    A third number call or third party call is an operator assisted telephone call that can be billed to the party other than the calling and called party. The operator calls the third number for the party to accept the charges before the call can proceed. Time and charges was a service that could be requested of an operator before a call began ...

  3. Call for service - Wikipedia

    en.wikipedia.org/wiki/Call_for_service

    A call for service (CFS, also known as a job, hitch, incident, callout, call-out, or simply a call) is an incident that emergency services or public safety organizations (such as police, fire departments, and emergency medical services) are assigned to resolve, handle, or assist with. Operationally, a call for service is any incident where ...

  4. Telephone call - Wikipedia

    en.wikipedia.org/wiki/Telephone_call

    A typical phone call using a traditional phone is placed by picking the phone handset up off the base. The caller then rotary dials or presses buttons for the phone number needed to complete the call, and the call is routed to the phone which has that number. The second phone makes a ringing noise to alert its owner.

  5. Emergency service response codes - Wikipedia

    en.wikipedia.org/wiki/Emergency_service_response...

    In the United States, response codes are used to describe a mode of response for an emergency unit responding to a call. They generally vary but often have three basic tiers: Code 3: Respond to the call using lights and sirens. Code 2: Respond to the call with lights only (rarely allowable by state statutes)

  6. Here's the Best Time to Call Customer Service - AOL

    www.aol.com/news/on-best-time-to-call-customer...

    As the graph shows, requests put in during the morning see a 5-hour median response time; wait until the end of the afternoon, and you're looking at a response time closer to 17 hours.

  7. Collect call - Wikipedia

    en.wikipedia.org/wiki/Collect_call

    A customer who needed the service had to call customer care and then request for reverse call. If the other person accepted, the call would then be connected and charged on his or her bill. In June 2019, the largest mobile service provider Safaricom started rolling out reverse call services to all its customers. To access the service, a ...

  8. List of telephony terminology - Wikipedia

    en.wikipedia.org/wiki/List_of_telephony_terminology

    Call originator - (or calling party, caller or A-party) a person or device that initiates a telephone call by dialling a telephone number. Call waiting - a system that notifies a caller of another incoming telephone call by sounding a sound in the earpiece. Called party - (or callee or B-party) Caller; Calling party; Conference call (multi ...

  9. AOL Mail

    mail.aol.com

    Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!