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A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
ITIL (previously and also known as Information Technology Infrastructure Library) is framework with set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
GLPI Project is an open source and collaborative community of developers and IT experts gathered to develop the GLPI software. This collaboration is achieved by different means: installation and use of GLPI, GLPI tests, upgrades submissions, documentation participations, translations, features request.
Team service management pulls together and integrates a number of established management methods and techniques in an open source framework for any team to use without reference to consultants. It is intended to complement process centric frameworks notably ITIL and ITSM where management disciplines and the associated processes are defined, but ...
The Application Services Library (ASL) is a public domain framework of best practices used to standardize processes within Application Management, the discipline of producing and maintaining information systems and applications. The term "library" is used because ASL is presented as a set of books describing best practices from the IT industry.
Salt (sometimes referred to as SaltStack) is a Python-based, open-source software for event-driven IT automation, remote task execution, and configuration management. Supporting the " infrastructure as code " approach to data center system and network deployment and management, configuration automation, SecOps orchestration, vulnerability ...
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AsterixDB: open source Big Data Management System; Atlas: scalable and extensible set of core foundational governance services; Avro: a data serialization system. Apache Axis Committee Axis: open source, XML based Web service framework; Axis2: a service hosting and consumption framework that makes it easy to use SOAP and Web Services