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You can find the tracking number on your receipt or a copy of the shipping label. For items delivered to the U.S. and internationally, as well as prepaid envelopes and labels, the tracking number consists of 13 characters that include letters and numbers.
Track a package. Learn about tracking, delivery notice cards and reference numbers.
Tracking packages coming to Canada. Find the latest location and status of your package using Track (if you have a tracking number). If the status doesn’t appear in Track, contact the sender and ask them to investigate with their country’s postal administration.
Our Track tool provides the latest information on the location and status of your package. We update our information as it becomes available. To get started, you’ll need one of the following: Tracking number from your receipt or package. Delivery Notice Card that you received.
If you’re the sender, you can enter the tracking number in our mobile app or in your Dashboard before shipping, or take a picture of the label. If you’re the sender and you created the label using one of our online tools, you might be able to get a copy of the label.
Canada Post's online tracking tool allows you to use the tracking number from your mailing label or receipt to access tracking information and confirm the delivery of your item. Any item with a bar code can be tracked
Learn where to find your tracking number based on your type of shipping label/receipt.
We’ll monitor your package for a few days to see if any new tracking status scans appear. If the package isn’t delivered after a few days, we’ll declare it missing. We'll start a claims investigation automatically
Get an item’s status and sign up for delivery notifications. Use MyMail to get notified about your mail before it arrives. Mail holds, automatic tracking and moving to a new home. Use FlexDelivery to get packages delivered to the post office. Community mailboxes, parcel lockers and post office boxes.
How to contact us online or by phone. You can reach us on social media or by phone. In addition, you can fill out an online form to create a service ticket and report a problem. Due to a high volume of inquiries, we do not maintain an email address.