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In response, British Gas workers went on strike between January and June 2021, when workers accepted a new pay deal. [25] In 2023, British Gas came under criticism after a series of media stories highlighting their poor customer service [26] and practice of breaking into homes to force people onto pre-payment meters. [27]
Direct Energy was founded in Toronto in 1986, as a competitive energy retailer. In 2000, the company was acquired by Centrica, the UK-based parent of British energy retailer British Gas. In 2010, Direct Energy acquired Clockwork Home Services making Direct Energy the largest energy and home services retailer in North America.
Local Heroes was a British online service that connected people with local plumbers, electricians, and other tradespeople. It was launched in early 2016 by Centrica [ 3 ] [ 4 ] through its subsidiary, British Gas .
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The power firm said it is encouraging customers to take up pension credit, which could make them eligible for Government winter fuel payments.
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