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2. Customer data management - Wikipedia

   en.wikipedia.org/wiki/Customer_data_management

   Customer data management (CDM) is the ways in which businesses keep track of their customer information and survey their customer base in order to obtain feedback. CDM includes a range of software or cloud computing applications designed to give large organizations rapid and efficient access to customer data .

3. First Call Resolution - Wikipedia

   en.wikipedia.org/wiki/First_Call_Resolution

   First Call Resolution or First Contact Resolution (FCR) is a metric that measures a call center's performance for resolving customer interactions on the first call or contact, eliminating the need for follow-up contacts. [1] FCR is one of the most-watched metrics and considered the most important call center industry metric. Ideally, the FCR ...

4. Observability (software) - Wikipedia

   en.wikipedia.org/wiki/Observability_(software)

   Metrics are typically tagged to facilitate grouping and searchability. Application developers choose what kind of metrics to instrument their software with, before it is released. As a result, when a previously unknown issue is encountered, it is impossible to add new metrics without shipping new code.

5. Call-tracking software - Wikipedia

   en.wikipedia.org/wiki/Call-tracking_software

   Call tracking software records information about incoming telephone calls and, in some regions, records the calls themselves.Call tracking is a technology which can enable the pay per call, pay per minute or pay per lead business model, allowing the tracking of phone calls to be associated with performance-based advertising such as Google AdWords, SEO Services, Display and Electronic Direct ...

6. Order management system - Wikipedia

   en.wikipedia.org/wiki/Order_management_system

   Telecom [1] – To keep track of customers, accounts, credit verification, product delivery, billing, etc. Retail – Large retail companies use OMS to keep track of orders from customers, stock level maintenance, packaging and shipping and to synchronize orders across various channels. For example, if a customer orders online and picks up in ...

7. Application performance management - Wikipedia

   en.wikipedia.org/wiki/Application_performance...

   In the fields of information technology and systems management, application performance management (APM) is the monitoring and management of the performance and availability of software applications. APM strives to detect and diagnose complex application performance problems to maintain an expected level of service.

8. Metrics Reference Model - Wikipedia

   en.wikipedia.org/wiki/Metrics_Reference_Model

   The metrics reference model (MRM) is the reference model created by the Consortium for Advanced Management-International (CAM-I) to be a single reference library of performance metrics. This library is useful for accelerating to development of and improving the content of any organization's business intelligence solution.

9. Supply chain operations reference - Wikipedia

   en.wikipedia.org/wiki/Supply_chain_operations...

   All customer interactions, from order entry through paid invoice. All product (physical material and service) transactions, from your supplier's supplier to your customer's customer, including equipment, supplies, spare parts, bulk product, software, etc.