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MakeMyTrip Limited is an Indian online travel company, headquartered in Gurgaon. [2] Founded in 2000, the company provides online travel services including airline tickets , domestic and international holiday packages, hotel reservations, rail and bus tickets. [ 3 ]
When a reservation is confirmed, the airline keeps a record of the booking in its computer reservations system. Customers can print out or may be provided with a copy of a e-ticket itinerary receipt which contains the record locator or reservation number and the e-ticket number. It is possible to print multiple copies of an e-ticket itinerary ...
A reservation for an itinerary is made in the airline system, either directly by the passenger or by an agent. The itinerary includes all the above details needed for the issuance of an air ticket, except the ticket number. When the reservation is made, a passenger name record (PNR) will be created which is used to manage the reservation and ...
The company is a proponent of scientific management. [26] After a 2012 randomized control trial using 242 employees and sponsored by professors at Stanford University and Peking University found that employees randomly assigned to remote work for 9 months increased their output by 13.5% versus the office-based control group, and their turnover rates fell by almost 50%, the company allowed ...
In airline reservation systems, a record locator is an alphanumeric code used to identify and access a specific record on an airline’s reservation system. An airline’s reservation system automatically generates a unique record locator whenever a customer makes a reservation or booking, commonly known in the industry as an itinerary.
If the traveller fails to reconfirm their flight reservation, the airline may cancel it. [3] This also means that if the traveller is forcefully deboarded (" involuntary deboarding ", or "bumping", in jargon) from a flight because of the airline's overbooking , the traveller can not receive the standard compensation.
Once a flight has departed, the reservation system is updated with a list of the checked-in passengers (e.g. passengers who had a reservation but did not check in (no shows) and passengers who checked in, but did not have a reservation (go shows)). Finally, data needed for revenue accounting and reporting is handed over to administrative systems.
The company is a subsidiary of MakeMyTrip (MMT) Limited, which owns a 100% stake in Ibibo Group. The group owns the B2C online travel aggregator Goibibo, and online bus ticketing platform RedBus.in .