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Computer aided call handling is a methodology for managing calls to service providers, such as emergency services, through the use of computer based algorithms in order to make consistent and objective decisions on action to be taken. The computer software can provide scripting, prompts or interactive questioning to assist the call handler in ...
A softphone is a software program for making telephone calls over the Internet using a general purpose computer rather than dedicated hardware. The softphone can be installed on a piece of equipment such as a desktop, mobile device, or other computer and allows the user to place and receive calls without requiring an actual telephone set. [1]
As used in some Lisp implementations, a trampoline is a loop that iteratively invokes thunk-returning functions (continuation-passing style).A single trampoline suffices to express all control transfers of a program; a program so expressed is trampolined, or in trampolined style; converting a program to trampolined style is trampolining.
Asterisk is a software implementation of a private branch exchange (PBX). In conjunction with suitable telephony hardware interfaces and network applications, Asterisk is used to establish and control telephone calls between telecommunication endpoints such as customary telephone sets, destinations on the public switched telephone network (PSTN) and devices or services on voice over Internet ...
The call agents are the software switching elements of the softswitch. Other components handle functions for billing, directory services, network signaling. The network elements that convert voice streams between VoIP links and traditional media technologies, such as analog telephone lines, pair-gain devices, carrier systems, are called media ...
Reverse 911 was developed by Sigma Micro Corporation, later known as Sigma Communications, in 1993. [2] After a number of corporate acquisitions, Motorola Solutions ultimately gained ownership of the technology and rights developed by Sigma, and Motorola has folded Reverse 911 into their Vesta suite of public safety systems.
Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be coordinated. The term is predominantly used to describe desktop -based interaction for helping users be more efficient, though it can also refer to server-based ...
In computer telephony an automatic dialler (shortened to an auto-dialler or more simply in context just a dialler, and also known as an outbound dialler) is a computer system that makes outgoing calls from a call centre to customers from call agents based upon a loaded list of contacts.