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Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be coordinated. The term is predominantly used to describe desktop -based interaction for helping users be more efficient, though it can also refer to server-based ...
A softphone is a software program for making telephone calls over the Internet using a general purpose computer rather than dedicated hardware. The softphone can be installed on a piece of equipment such as a desktop, mobile device, or other computer and allows the user to place and receive calls without requiring an actual telephone set. [1]
Call originator - (or calling party, caller or A-party) a person or device that initiates a telephone call by dialling a telephone number. Call waiting - a system that notifies a caller of another incoming telephone call by sounding a sound in the earpiece. Called party - (or callee or B-party) Caller; Calling party; Conference call (multi ...
Computer aided call handling is a methodology for managing calls to service providers, such as emergency services, through the use of computer based algorithms in order to make consistent and objective decisions on action to be taken. The computer software can provide scripting, prompts or interactive questioning to assist the call handler in ...
CompuServe was initiated during 1969 as Compu-Serv Network, Inc. [a] in Columbus, Ohio, as a subsidiary of Golden United Life Insurance. [5]Though Golden United founder Harry Gard Sr.'s son-in-law Jeffrey Wilkins is widely miscredited as the first president of CompuServe, its first president was actually John R. Goltz. [6]
Computer hardware and software standards are technical standards instituted for compatibility and interoperability between software, systems, platforms and devices.
In computer architecture, predication is a feature that provides an alternative to conditional transfer of control, as implemented by conditional branch machine instructions. Predication works by having conditional ( predicated ) non-branch instructions associated with a predicate , a Boolean value used by the instruction to control whether the ...
In computer programming, the term hooking covers a range of techniques used to alter or augment the behaviour of an operating system, of applications, or of other software components by intercepting function calls or messages or events passed between software components.