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If the problem persists we recommend using an email app like the AOL Mail app for iOS and Android or the native mail app on your smartphone or tablet device. Popular Products Account
The most common reason for a failed delivery is that the email address entered isn't valid. If the delivery failure message says the account doesn't exist double check the spelling of the address you entered. A single misplaced letter could cause a delivery failure.
Protected mode is enable by default and may interfere with AOL Mail. If you're continuing to have trouble accessing mail, turn Protected Mode off: 1. Click Tools. 2. Click Internet Options. 3. Click the Security tab. 4. Deselect "Enable Protected Mode." 5. Restart Internet Explorer and sign in to AOL Mail again.
If your Mail settings don't have Rich Text or HTML enabled, you could have problems with viewing images in forwarded emails. These settings can be enabled from the Mail Settings page. Send image as an attachment: If you've sent an image in an email, but your recipient didn't receive it there may have been a problem with the way the file was sent.
If you're repeatedly getting delivery failure errors when sending messages to AOL Mail customers, it is most likely due to spam blocking on AOL's servers. While you may be following at the rules for sending mail, it's likely the address you're sending mail from is hosted on a server our system had identified as "abusive".
[1] The subjects are defined as follows: X.0.XXX Other or Undefined Status; X.1.XXX Addressing Status; X.2.XXX Mailbox Status; X.3.XXX Mail System Status; X.4.XXX Network and Routing Status; X.5.XXX Mail Delivery Protocol Status; X.6.XXX Message Content or Media Status; X.7.XXX Security or Policy Status
1. Sign into AOL Mail on a web browser. 2. Compose an email and add your own email address in the "To" field. 3. Send the email and check if it arrives.
Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.