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If you can’t sign in, try these tips for account recovery. If you still can’t recover your account, you can create a new Google Account. When you do, you can follow these steps to avoid getting locked out of your Google Account. Avoid account & password recovery services. For your security, you can't call Google for help to sign into your ...
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If you already tried to recover your account and got a "Google couldn't verify this account belongs to you" message, you can try again. Answer as many questions as possible. Try not to skip questions. If you're unsure of an answer, take your best guess rather than moving on to another question. Wrong guesses won’t kick you out of the process.
If you are locked out of your Google account or you forgot your username or password for an old account, follow our account recovery process to regain access.
This help content & information General Help Center experience. Search. Clear search
This help content & information General Help Center experience. Search. Clear search
You’re locked out of your account for another reason; Tip: If you change your recovery phone or email, Google may still offer to send verification codes to your previous recovery phone number or email address for 7 days. If someone starts to use your account without your permission, this allows you to quickly secure your settings.
If you receive a message saying “It doesn’t appear that you have filed a claim for the account indicated.” it means that either no account recovery attempts were made, or the contact address doesn’t match the one you provided above. Follow the instructions and fix the problem.
If you recover your account, you'll be able to sign in as usual to Gmail, Google Play, and other Google services. Follow the steps to recover your account. You'll be asked some questions to confirm it's your account. Answer as best you can. If you're having trouble, try the tips to complete account recovery steps.
Don’t use Google services or your account in a way that may result in or cause a violation of applicable export or sanctions laws. If you or your organization is a sanctioned party or acts on behalf of a sanctioned person or organization, your account and any affiliated accounts may be disabled.