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In the unfortunate event that your account has been taken over and used to initiate unauthorized Verizon, Verizon Wireless or Fios services, call us at 888.483.7200. We will work with you to investigate any instances of fraudulent activity.
ALL documents must be submitted in non-editable format such as a photo file (jpeg or png) or PDF. The size of each uploaded file must be under 2 MB. File a claim online. If a Verizon Account has been created using your information, please begin your claim below by selecting the correct claim form: Consumer or Business.
We are here to help. Search for answers on our support pages and within our knowledge base. Need to talk to a representative? Try here for Sales: 1.800.225.5499 For Customer Service: 1.800.922.0204. Verizon Fios: 1.800.VERIZON, and Verizon Prepaid: 1.888.294.6804
That number is available to Verizon customers from Monday – Saturday 8 a.m. to 7 p.m. eastern and Sunday 8 a.m. to 5 p.m. eastern. Alternatively, Verizon customers can also report a scammer or phishing attempt to [email protected]
Verizon cares about your online security and potential fraud that could impact you. Continue the contact with the Fraud Prevention Team at the number provided above (1-888-483-7200). You are in good hands with the team.
If you were flagged as fraud, you may have to reach out to the fraud department, customer service can't reconnect accounts that are flagged by fraud. There's a specific number to call however: 888.483.7200 reaches the fraud prevention team.
Check the phone number: If the spam text message contains a phone number instead of a website link, you should always look up the phone number before calling it to confirm it's actually a Verizon number. When in doubt, contact Verizon at (800) 922-0204.
wrote: I have been trying to add a line and activate a device and have spent over 5 hrs on the phone with customer service, they said the fraud
Verizon Wireless customer service: +1-800-922-0204; Prepaid customer service: +1-888-294-6804; National accessibility (for customers with disabilities): +1-888-262-1999; Verizon consumer sales: +1-800-225-5499; Verizon business sales: +1-855-509-5478; Verizon Hum customer service: +1-800-711-5800
Try to resolve your issue using the normal channels but do not use 611 from your wireless phone. Dial 1-800-922-0204 from your home telephone only. Press 1 for English, and press 2 to speak with a rep. Enter your mobile number. Then press zero for an agent.