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The “Password and Security” page also includes a list titled “Where You’re Logged in.”. If there’s a log-in that you don’t recognize, follow these steps: Click on the suspicious log ...
Consider the following: Check "caps lock" or "num lock" keys - These keys change the value of what you're actually typing. Try another web browser - If you can access your account in another browser, the problem isn't with your account; you'll need to fix the issue in your preferred browser. Someone changed your password - An unauthorized party ...
Removing and re-entering your AOL Mail password or app password in the email client should solve this. Read our help article for more information and steps. You may also access AOL Mail on the web at mail.aol.com or using the AOL app for iOS or Android .
If there's something unusual about your sign in or recent activity, we'll ask you to go through another verification step after you've entered the correct password. This is an important security feature that helps to protect your account from unauthorized access.
Choose the Security and Login option and then Where You’re Logged In. If there is a login from a device you don’t recognize, then your account may have been hacked. 2. End the intruder's ...
Disable firewall or pop-up settings. If you use a firewall and are getting a blank page when trying to access AOL Mail, you may need to disable your pop-up blocking software or add AOL to your allowlist. While you'll need to contact your software vendor for specifics to your software, most browsers will allow you a temporary bypass by holding ...
x. AOL works best with the latest versions of the browsers. You're using an outdated or unsupported browser and some AOL features may not work properly.
Call paid premium support at 1-800-358-4860 to get live expert help from AOL Customer Care. If you use a 3rd-party email app to access your AOL Mail account, you may need a special code to give that app permission to access your AOL account. Learn how to create and delete app passwords.