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  2. Gate agent - Wikipedia

    en.wikipedia.org/wiki/Gate_agent

    [citation needed] Agents have a variety of duties depending on the size of the airline, including making boarding announcements, assigning seats, handling standby passengers, monitoring jet way doors during boarding and disembarkation, and assisting in customer service duties. [1] Gate agents are able to see everything about each customer's ...

  3. Customer service representative - Wikipedia

    en.wikipedia.org/wiki/Customer_service...

    A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.

  4. American Airlines lays off 656 workers, will create new ... - AOL

    www.aol.com/news/american-airlines-lays-off-656...

    Fort Worth-based American Airlines will lay off more than 650 workers as it overhauls its customer service department, including more than 300 non-union customer service jobs in Dallas. It's a ...

  5. Airport check-in - Wikipedia

    en.wikipedia.org/wiki/Airport_check-in

    Airport check-in is the process whereby an airline approves airplane passengers to board an airplane for a flight. Airlines typically use service counters found at airports for this process, and the check-in is normally handled by an airline itself or a handling agent working on behalf of an airline.

  6. Fixed-base operator - Wikipedia

    en.wikipedia.org/wiki/Fixed-base_operator

    Three Dornier 228 of Aerocardal at the airline's Arturo Merino Benítez International Airport base. A fixed-base operator (FBO) is an organization granted the right by an airport to operate at the airport and provide aeronautical services such as fueling, hangaring, tie-down, and parking, aircraft rental, aircraft maintenance, flight instruction, and similar services. [1]

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