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#17 Nonexistent Customer Service With A Defunct Phone Number To Call. Image credits: ... Current Time Is 3:12pm. A Half Hour Of Waiting With No Agent Appearing. ... #61 When Customer Service Agent ...
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A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
Customer service may be provided in person (e.g. sales / service representative), or by automated means, [11] such as kiosks, websites, and apps. An advantage of automation is that it can provide service 24 hours a day which can complement face-to-face customer service. [ 12 ]