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Follow the troubleshooting tips below if you experience issues with your Xfinity Internet or WiFi connection. Using the Xfinity app from your mobile device, the Xfinity Assistant, or accessing xfinity.com from your computer provides the same troubleshooting a customer service agent does, but without the wait on the phone.
The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store , or text "APP" to 266278 . Additional Resources
To perform this procedure: . Turn off your computer. Unplug the modem/gateway (remove the backup battery if equipped). Unplug the router if you have a stand-alone unit. Plug the modem/gateway back in and wait for the status light to indicate it is online.
Troubleshooting Issues with the Cable Box. I'm trying to troubleshoot and reset my cable box. After logging into my account, I tried to go through the remote reset. However, I keep running into the message "we couldn't reach your box." All the cables are tightly plugged in, the television is set to the correct input, and I have unplugged the ...
Troubleshooting Steps. Learn how to resolve issues with your TV if it isn't displaying a picture or only shows a blue or black screen. Troubleshooting steps. Make sure all power cables are plugged into working power outlets for the TV and for your X1 TV Box. Hand-tighten all cable connections to make sure they're not loose.
As for your connection issues, I could not say without more information on your connection what the problem is. If you check out our Troubleshooting page go to the Check your Signal Levels section and feel free to share your results here, so we can see what is going on. Make sure to remove personal information like your MAC address or IP.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it.
1) Directly connect to your modem via ethernet. Restart your modem everytime you plug in a new device. It's a good time to replace your Ethernet cables; Cat6 preferred. If your speeds are good, concentrate on router/networking issues. If the speeds are still poor, concentrate on modem/signal issues. Do not test speeds over WiFi.
2. Hit the compose button to the right of "conversations". 3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Type your message in the text area near the bottom of the window.
The set-top box being offline. 3rd party equipment is offline or on wrong input (audio/video receiver, HDMI switch, dvd player, etc) The video connections between the TV Box and the television are connected incorrectly. The next step is to check if you are able to perform the following: “exit>exit>exit>720”.