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2000 - TradeStation 6, the Internet-based trading platform that serves as the foundation of the company's direct-access brokerage service, is launched; the company also acquires a direct-access securities brokerage, Onlinetrading.com, which is subsequently renamed TradeStation Securities, Inc. 2001 - TradeStation Group replaces Omega Research ...
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The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.
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