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111 is a free-to-call single non-emergency number medical helpline operating in England, Scotland and Wales. The 111 phone service has replaced the various non-geographic 0845 rate numbers and is part of each country's National Health Service: in England the service is known as NHS 111; [1] in Scotland, NHS 24; [2] and in Wales, NHS 111 Wales.
Staff handling the 111 calls will be able to organise face-to-face community support for patients or guide them to other services. Claire Murdoch, NHS England’s director for mental health, said ...
In mid-1957, a committee was set up to institute a common emergency number across New Zealand, consisting of the Post and Telegraph Department, the Police, the Health Department, and the Fire Service. In early 1958, the Postmaster General approved the provision of the service using the number 111. [6] [7]
People in England [28] and Scotland can access these services by dialling the free-to-call 111 number. Scotland's service is run by NHS24. [29] The telephone number for NHS Direct Wales/Galw Iechyd Cymru [30] was 0845 4647, but the 111 service was rolled out across all areas in 2022. [31]
The National Health Service (NHS) can be reached on 111 for non-emergency calls (from landlines and mobiles only). In other European countries, the number 116 117 is used for a similar purpose. The NHS has also launched a COVID-19 helpline on 119 so that these calls do not go through the 111 call centre.
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Trials of 111 as a number to access health services in the UK for urgent but not life-threatening cases began in England in 2010. The main roll-out was originally meant to be finished by April 2013 [23] but was not completed until February 2014. [24] In Scotland, the NHS24 service moved from 0845 424 2424 to 111 on 29 April 2014.