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2. GoTo Resolve - Wikipedia

   en.wikipedia.org/wiki/GoTo_Resolve

   GoTo Resolve (formerly GoToAssist & RescueAssist) [2] [3] is a cloud-based remote support platform designed and targeted at IT support teams and customer support organizations. In 2018, LogMeIn's GoToAssist was rebranded to RescueAssist creating the Rescue brand of support products.

3. LiveChat - Wikipedia

   en.wikipedia.org/wiki/LiveChat

   LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities. [1]It was first launched in 2002 [2] [3] and is currently developed and offered in a SaaS (software as a service) business model by Text.

4. OTRS - Wikipedia

   en.wikipedia.org/wiki/OTRS

   In 2015, a new version of the software, known as OTRS Business Solution, was launched. This proprietary version was designed for professional users who needed additional support, configuration and features. In 2018, both OTRS-specific products were renamed: The open source version became ((OTRS)) Community Edition.

5. GLPi - Wikipedia

   en.wikipedia.org/wiki/GLPI

   GLPI (acronym: French: Gestionnaire Libre de Parc Informatique, or "Free IT Equipment Manager" in English) [2] is an open source IT Asset Management, issue tracking system and service desk system. This software is written in PHP and distributed as open-source software under the GNU General Public License.

6. Help Scout - Wikipedia

   en.wikipedia.org/wiki/Help_Scout

   Help Scout, legally Help Scout PBC, is a global remote company headquartered in Boston, Massachusetts, [1] specializing in help desk software. The company provides an email-based customer support platform, a knowledge base tool, and an embeddable search/contact widget for customer service professionals. Help Scout's primary product is a web ...

7. Supportworks - Wikipedia

   en.wikipedia.org/wiki/Supportworks

   Supportworks is an issue tracking system designed for use in help desk and information technology (IT) environments. Two branches of the software are developed concurrently, Supportworks ITSM, a certified ITIL compatible IT service management (ITSM) solution, [4] and Supportworks Helpdesk Professional. [3]