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Service Manager is an ITSM Tool using the ITIL framework providing a web interface for corporate changes, releases and interactions (request fulfillment) supported by a Service catalog and CMDB. For a summary of the functionality, screenshots , data sheets , white papers and more information refer to the sources listed above.
ITSM tools are often marketed as ITSM suites, which support a whole set of ITSM processes. At their core is usually a workflow management system for handling incidents, service requests, problems and changes. They usually also include a tool for a configuration management database (CMDB). The ability of these suites to enable easy linking ...
Freshworks Inc. is a cloud-based software-as-a-service company, founded in 2010 in Chennai, India. [2] [3] The company provides cloud-based tools for customer relationship management (CRM), IT service management (ITSM), and e-commerce marketing. On September 22, 2021, Freshworks became the first Indian SaaS company to be listed on Nasdaq. [4]
This software is written in PHP and distributed as open-source software under the GNU General Public License. GLPI is a web-based application helping companies to manage their information system . The solution is able to build an inventory of all the organization's assets and to manage administrative and financial tasks.
The IT Service Management Forum (itSMF) is an independent, international, not-for-profit organization of IT service management (ITSM) professionals worldwide. [1] Around the operation of IT services the itSMF collects, develops and publishes best practices, supports education and training, discusses the development of ITSM tools, initiates advisory ideas about ITSM and holds conventions.
According to ZDNet and IDC, HP is the world's sixth largest software company. [4] [5] HP IT Management Software was the largest category of software sold by the HP Software Division. The concept behind IT management software is that IT needs to support the business and be run as a business rather than a cost center.
Supportworks can work with or independently of a complementary Hornbill product, Assetworks. [3] Assetworks is an inventory control system and can be used to track any arbitrary set of items. It contains a discovery feature, however, which allows it to auto-populate an inventory by auto-detecting devices connected to a computer network.
TOPdesk is a developer and supplier of service management software from Delft, Netherlands, founded in 1997. The company has more than 900 employees and has branches in more than 10 countries. TOPdesk focuses primarily on organizations in the medium-sized and large companies and non-profit organizations in the healthcare, higher education and ...