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The direct development towards the Business Process Framework (eTOM), as Brenner (2007) explained, was "the Telecom Operation Map (TOM) was first published in 2001. The goal of TOM was the creation of an industry-owned framework of business processes, including the definition of a common enterprise-independent terminology for service management.
Used in combination with the Business Process Framework (eTOM) business process and activity descriptions and the Telecom Application Map the Information Framework make it possible to bridge between the business and Information Technology groups within an organization by providing definitions that are understandable by the business, but are ...
Business Process Framework (eTOM) is a process framework for telecommunications service providers. COBIT (Control Objectives for Information and Related Technologies) is an IT Governance framework that specifies control objectives, metrics and maturity models. Recent versions have aligned the naming of select control objectives to established ...
The OSI network management model categorizes five areas of function, sometimes referred to as the "FCAPS model:" FCAPS can be seen as the predecessor of the newer FAB model defined in the Business Process Framework (eTOM). FAB is short for fulfillment, assurance, billing. As guideline, you can map the two models as follows:
It is not specific to any network or service type and can apply across fixed, mobile, or internet environments. HPESA software is activation-centric, but engages the entire fulfillment stack as defined by the TeleManagement Forum's Business Process Framework (eTOM) framework, including order management, resource inventory and service activation.
A process model (the enhanced Telecom Operation Map, or eTOM) – now more commonly known as the Business Process Framework, An application model (the Telecom Applications Map) – now known as the Application Framework, an architecture (the Technology Neutral Architecture) and a lifecycle model.
The Workflow Management Coalition, [6] BPM.com [7] and several other sources [8] use the following definition: Business process management (BPM) is a discipline involving any combination of modeling, automation, execution, control, measurement and optimization of business activity flows, in support of enterprise goals, spanning systems, employees, customers and partners within and beyond the ...
A business process, business method, or business function is a collection of related, structured activities or tasks performed by people or equipment in which a specific sequence produces a service or product (that serves a particular business goal) for a particular customer or customers. Business processes occur at all organizational levels ...