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[2] [3] The online household services marketplace they created follows a sharing economy approach and a business model that has been compared to Uber. [4] The Handybook name was chosen as it was a place to book handyman and cleaning services. [5] Handybook was launched with incubation support from the Harvard Innovation Lab. [6]
As part of the acquisition, Helpling migrated its platform globally to Hassle.com's technology, which is designed to enable long-term relationships between cleaners and customers: the migration improved Helpling's user experience. The new platform allows customers to browse individual profiles before booking.
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The book covers many of the key topics that were adapted to become the FlyLady system; daily task lists, routines, "slipshod cleaning", and a systematic view to housekeeping. Marla Cilley refers to Pam and Peggy as her mentors and inspiration. She licensed the "Sidetracked Home Executives" system, and the Flylady system is based upon it. [14]
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Virtual assistants and chatbots have also been integrated into scheduling software, enabling automated customer interactions and self-service booking. Furthermore, the COVID-19 pandemic in 2020 and subsequent social distancing measures prompted the development of new features to support remote appointments and virtual consultations.
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